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Background Service Error or Java Errors or Permission Issue
From the home screen go to Options > Advanced Options > Applications > crunchSMS, choose Edit Permissions, and set everything to Allow. Then restart your phone, by pulling out the battery.
Alternatively, it’s possible the app didn’t get the firewall permissions it needs. From the home screen go to Options > Security Options > Firewall, and from the menu choose “Reset Settings”. Then save. Finally, restart your phone, and answer “Allow” when asked for permissions. That should do it.
How do I stop messages going to the regular SMS inbox?
Easy! Just block incoming SMS messages (crunchSMS will still receive them): go to Options > Security Options > Firewall, and tick the “SMS” box. Then save. Note that you don’t need to enable the firewall!
If you find some messages are being blocked that should still go to your regular inbox, for example voicemail notifications maybe, you can make an exception for those: in the Firewall screen, there’s an option “Except messages from Specific Addresses”. Tick that. Then, in the menu you get a new item called “Configure Exceptions”. Add the number where you get your voicemail notifications from.
My contacts don’t appear!
Try turning off Content Protection for your address book. From the home screen go to Options > Security Options > General Settings (or Encryption on OS 5). Then, either disable Content Protection, or set “Include Address Book” to “No”, and restart your phone. On OS 5, from the home screen go to Options > Security Options > Encryption, and either disable encryption, or exclude your address book, and restart your phone.
If you see some contacts but not others, then it’s likely you have more than one contact list (go to Address Book > Options to check). If you see more than one list, then that’s the problem – BlackBerry only lets crunchSMS see one of them, not the other. Unfortunately there’s nothing we can do about that. To make it work with crunchSMS you’ll need to merge the contact lists so there’s only one. Please google to find instructions on how to do that.
How do I get alerts for incoming SMS messages for crunchSMS?
In version 2.8 and older you configure the crunchSMS notification by going from the home screen to Profiles > Advanced > click the active profile > crunchSMS. On some phones it’s Sounds > Set Ring Tones/Alerts > Other > crunchSMS.
In version 2.9 and newer, there is no specific crunchSMS profile, you just configure the normal SMS profile instead.
Sorry, but per-contact ringtones don’t work. Why? because BlackBerry don’t allow this, so there’s nothing we can do about this at present.
I have already paid, but need my License Key again for some reason.
Go to the payment page again, and when you enter your phone’s PIN it will recognize your earlier payment and give you the License Key.
I have changed my phone. How do I transfer the license to the new phone?
Just email us both the old and new PIN’s, and we will send you the new License Key. At which point the old license will stop working.
How do I activate the license?
From crunchSMS, press Menu key. You will see the option to activate the license. But this option will only be available when you see the ad banner, i.e. 7 days after installing.
You get the same messages over and over?
They are messages stored on your SIM – open the “SMS SIM Card Inbox” and delete the messages there.
Some messages don’t have a timestamp!
That’s to reduce visual clutter: bubbles don’t have a timestamp if they were sent or received within 15 minutes of the previous bubble. You can always see the timestamp by selecting a bubble and choosing “Message Details” from the menu. Or as you scroll up the bubbles you’ll see the timestamp in the top status bar.
I don’t see the crunchSMS “little notification icon” at the top of the screen
Do you have OS version 4.5? The “little notification icon” shown at the top of the screen isn’t supported on BlackBerry OS 4.5. It’s a BlackBerry limitation, sorry nothing we can do..
Does crunchSMS support picture messages?
MMS is not yet supported.
How to add crunchSMS icon to home screen from BlackBerry App World
Once installed, simply go to your Downloads folder (usually on the home screen), then select crunchSMS and press Menu > Move to Folder > Home.
The crunchSMS icon has disappeared!
Disappearing icons are a BlackBerry problem, they aren’t caused by crunchSMS itself. Here’s how to find the icon again: first make sure crunchSMS is actually installed: from the home screen (the one with all the icons), go to Options > Advanced Options > Applications, and make sure crunchSMS is listed there. If it is, there should be an icon somewhere on your phone. It’s normally in the Downloads folder, although some phones let you pick a different location for downloads, so just check all folders on your home screen. If you still can’t find it, some people have reported the icon shows up again after changing their theme. If all else fails, uninstall crunchSMS, and install it again (your messages will still be there).
How to Color the Bubbles?
Go to crunchSMS > Options > Customize Conversation.
Choose for example “Incoming Bubble Color”, select a color slider, and use your Alt key and trackball to change the color value.
Note: On touch screen phones, press the menu key, choose “Change Option” and swipe your finger left/right on the slider. Finally click to accept the change.
Do you charge me to send texts?
There are no charges from us! Using crunchSMS is no different from using whatever you used before you installed crunchSMS.
Can I save my messages?
Not yet. It’s on the todo list. Crunch SMS does get backed up when you connect your phone to your PC and use the BlackBerry Desktop Manager.
Storm Phone – issues with rotation, partial screen and touch events?
You need to turn off the compatibility mode, as follows:
Home, Options, Advanced Options, Applications, crunchSMS, Menu Key, Compatibility Mode
Why does my number by my messages say -1?
It’s a known problem. From the menu, choose “Mark All as Read”. That will fix it.
Long messages are seen as separate messages, not as a single message
It is on our To Do list. Sorry, it is not as easy to fix as it may seem.
Curve 8350i…does not work!
There’s a problem with some Curve 8350i phones: on certain networks all messages are sent and received as MMS, not SMS. And crunchSMS doesn’t yet support MMS, thus it will not work on these phones.
I uninstalled but the crunchSMS icon is still there…
It’s a BlackBerry problem, crunchSMS doesn’t do anything tricky, it plays by the rules. From the home screen go to Options > Advanced Options > Applications, find crunchSMS there, choose “Delete” from the menu, and finally restart your phone (battery pull). That should do it.
I uninstalled crunchSMS, how do I receive messages through the native app?
Go to Options > Security Options > Firewall, and un-tick the “SMS” box.